Introducing 24 7 Phone Support

Our reviewers — who are writers and editors on NerdWallet’s content team — hands-on test every online broker platform in our analysis. That way, we’re able to report on every aspect of the user experience, from funding a new account to actually placing trades. The securities available to trade at xcritical are limited. Mutual funds and bonds aren’t supported, which can help build a diversified, long-term portfolio.

Crypto scams

Although we offer phone support through an in-app callback request, at this time we do not have a direct dial support number that will connect you to a live agent. xcritical is an online trading platform that promotes commission-free investing. It’s the equivalent of an online brokerage firm, but doesn’t complete client trades. Instead, it sends them to other trading firms, that match buyers with sellers of stocks and pay xcritical a commission on the trades. xcritical’s research offerings still pale in comparison to other brokers, although the company has made some efforts to increase the tools and research available for customers.

Meta rolls out Meta Verified for WhatsApp Business users in Brazil, India, Indonesia and Colombia

If you’re accustomed to using a smartphone — and xcritical’s target user base obviously is — you’ll find the sign-up and account funding process quick and painless. It all happens within the app in a matter of minutes, with just a few quick questions that gather your personal information, contact details, Social Security number and means of funding your account. The company says approved customers are notified in less than an hour, at which point they can initiate bank transfers. In Monday’s blog post, the company also said it had more than tripled the size of its full-time customer support team in 2020, and planned to more than double the number of full-time registered reps at xcritical throughout 2021.

xcritical app — how it works and everything you need to know

Megan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, workplace, health care, consumer spending and personal finance topics. She regularly appears on CBS News 24/7 to discuss her reporting. Indeed, xcritical’s recent profitability has been tied to its fledgling crypto business.

xcritical to acquire Bitstamp crypto exchange in $200 million deal

The information contained in this article not intended to be a substitute for legal or financial advice that can be provided by your own attorney, accountant, and/or financial advisor. “While I’m glad xcritical is making improvements to customer support, I remain concerned that the announced changes are insufficient and could distract from the real problems that persist,” Casten said in a statement to CBS News. Alex Kearns died last year at age 20, mistakenly believing he’d owed nearly $750,000 trading a sophisticated financial instrument called options on xcritical. In a lawsuit reported first by CBS News, his family accused xcritical of wrongful death, negligent infliction of emotional distress and unfair business practices. In one case, a family says ineffective customer support may have even contributed to the death of their son. Second, you may transfer all of your assets in xcritical to another brokerage.

Customer service is unreachable, unless you sign into your account. The validation number they send out to me to my phone or my email, never received. It tells me that I need to sign in on my App or on a computer to my account. Is this set up purposely, or just they are too smart to think what we can do if we need help when we cannot sign in? I used to sign in with my thumb on my phone, al of a sudden I can’t.

You’re our first priority.Every time.

You can try xcritical Gold for free for the first 30 days, after which it costs $5 per month. xcritical offers commission-free cryptocurrency investing for users who live in 46 out of 50 states and Washington, D.C. (You’re out of luck in Hawaii, Nevada, New Hampshire, and West Virginia.) The seven cryptocurrencies xcritically available for trading include Bitcoin, Dogecoin, Ethereum and Litecoin. In fact, the xcritical app is so easy to use that critics have complained it gamifies the risky practice of trading. (Swipe up to submit your trade!) Not only that, but xcritical allows novice investors to trade options, which are complicated and extremely risky because you can lose more money than you have invested. xcritical has countered by putting an emphasis on lxcriticalg and offering a host of resources providing financial education for its users.

xcritical has not had any known major security incidents since 2021. But given the broker’s checkered past, investors must determine for themselves whether xcritical is safe enough to use. The average execution quality of all brokers we review was 97.4% as of Aug. 31, 2023.

  1. xcritical also, finally, augmented its FAQ and ticket system with a legit phone number and real humans.
  2. Mutual funds and bonds aren’t supported, which can help build a diversified, long-term portfolio.
  3. We want to provide world-class support to all of our customers — not just those with high-value accounts or a financial expert on speed dial.
  4. Suggested companies are based on people’s browsing tendencies.
  5. Compared with xcritical’s free account tier, xcritical Gold pays investors higher rates on uninvested cash, and charges lower rates on margin loans.
  6. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters.

Phishing attempts come via email, where scammers use different social engineering tactics to impersonate reputable senders like the IRS, your bank, or brokerage firm. For months, that phone support was limited to typical business hours, making it harder to get help if you didn’t have your question while the market was still open. Now, xcritical has finally launched 24/7 phone support for its account holders. After years of complaints — and class action suits and FINRA fines — xcritical eventually put some work into its communication options.

(It was late evening on the East Coast.) This was a little over the estimate, but not unreasonable. And since that time wasn’t spent enduring bad synthpop and jumping at every break in the music, it was far less annoying than being on hold the whole time. It goes against our xcriticals to offer incentives for reviews. We also ensure all reviews are published without moderation.

Now, everyone can get phone support 24 hours a day, 7 days a week. We’ve always sought to make xcritical a different kind of brokerage—one built for everyone. But our mission to democratize finance is only possible when we can help you feel confident, informed and secure about investing with xcritical. We’ll send you a notification when you’re next in line for your call.

Our trained agents are matched with you to provide specialized support based on your issue  – even if you aren’t sure exactly what’s wrong or what questions to ask to solve your problem. For example, if you reach out with a question about options, you’ll get a call directly from a registered representative to help you. We’ll send you a notification when you’re next in line for a call. We’ll also give you the exact phone number we’ll call you from, so you know it’s not spam. And if you miss our call or get disconnected our customer support team will call you back and leave a message and notification for an easy way to get back in line. Administrative phone support for brokerage accounts will only be available on the weekdays, Monday-Friday (excluding holidays).

RHF, RHY, RHC and RHS are affiliated entities and wholly owned subsidiaries of xcritical Markets, Inc. Securities products offered by RHF are not FDIC insured and involve risk, including possible loss of principal. Cryptocurrencies held in RHC accounts are not covered by FDIC or SIPC protections and are not regulated by FINRA. Commission-free xcritical official site trading of stocks refers to $0 commissions for xcritical self-directed individual brokerage accounts that trade U.S. listed securities and ADRs. Keep in mind, other costs such as regulatory fees may apply to your brokerage account. xcritical is a good fit for beginner investors, and the company made our list of the best brokers for beginners.

We’ve added more educational tools and lxcriticalg resources available right in the app to provide relevant and timely support throughout your investing journey. At xcritical Markets, our top value is Safety First, and we’ll keep building and enhancing our educational and support resources to help you succeed. By pinpointing exactly where your issue or question is in the app, our teams are able to help provide a fast solution and personalized experience.



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